Support
We answer in English and Italian, usually within one working day.
Version 2.3.12Release notes →
Write to us
For anything at all — a problem, a question before buying, a refund — write to [email protected]. Include the device code shown under Settings → Licence: that is how we find your purchase.
I reinstalled the app and it asks for the licence again
On the same television you do not buy anything again: the app recognises the device and takes its licence back by itself. If that does not happen, write to us with the device code shown on screen.
I paid but the licence is not active
Activation is automatic and takes moments. If the TV keeps asking, close and reopen the app. If that is not enough, write to us with your order reference.
Channels do not play
It is almost always the playlist, not the app: try the same channel on another device. Inside the app, Settings → Speed test tells you whether the line holds the stream.
The TV guide is empty
That means your playlist carries no EPG, or carries it with identifiers that do not match the channels. If your provider publishes an XMLTV address, put it in the playlist’s EPG field.
I want a refund
Within 14 days of purchase just write to us: no explanation needed. Details on the refunds page.