Support
We answer in English and Italian, usually within one working day.
Write to us
For anything at all — a problem, a licence to move, a refund — write to [email protected]. Include the device code shown under Settings → Licence: that is how we find your purchase.
I changed television
Write from the email address used for the purchase, with the old and the new device code: we move the licence across at no extra cost.
I paid but the licence is not active
Activation is automatic and takes moments. If the TV keeps asking, close and reopen the app. If that is not enough, write to us with your order reference.
Channels do not play
It is almost always the playlist, not the app: try the same channel on another device. Inside the app, Settings → Speed test tells you whether the line holds the stream.
The TV guide is empty
That means your playlist carries no EPG, or carries it with identifiers that do not match the channels. If your provider publishes an XMLTV address, put it in the playlist’s EPG field.
I want a refund
Within 14 days of purchase just write to us: no explanation needed. Details on the refunds page.